Category
Messaging, Consent and Compliance
Reply safely, track consent, handle unsubscribe status, and preserve audit evidence.
How SMS and email consent works
Understand service follow-up consent, marketing consent, and unsubscribe rules.
How email consent works
Understand service follow-up email, marketing email, opt-outs, and consent evidence in Cendaro.
What service follow-up consent means
Understand when service follow-up SMS or email can be used for quotes, bookings, reminders, and active customer inquiries.
What express marketing consent means
Understand when customers can receive promotional SMS or email, what proof to record, and when Cendaro should block marketing sends.
How to set communication consent on a lead
Record SMS and email consent evidence for manual leads, inbound inquiries, and service follow-up.
How to manually set consent on a lead
Set SMS and email consent correctly when creating or updating a manual lead in Cendaro.
What happens when a customer replies STOP or START
Understand SMS unsubscribe keywords, START resubscribe behavior, and how Cendaro protects future sends.
How START resubscribes a customer
Understand how an inbound START SMS can restore active SMS consent and what your team should verify before sending again.
How message events work
Learn how Cendaro records inbound, outbound, sent, delivered, failed, and blocked SMS or email events.
How message logs work
Understand where SMS and email history appears, what statuses mean, and how logs help troubleshoot customer communication.
Why Cendaro blocks some messages
Understand why SMS or email sends can be blocked when consent is missing, unsubscribed, or mismatched with the message purpose.
How to write safe SMS messages
Write clear service follow-up SMS messages that respect consent, message purpose, and customer expectations.
Still need help?
Send the support team the workspace, feature, and issue details so we can respond with useful context.