Keep service email and marketing permission separate.
What to check
Check email consent, the source, any note and the capture date. A website service request can provide context for a relevant reply, not unrelated marketing. An imported email address does not prove consent. Respect email opt-outs even when SMS remains available.
Check the channel and purpose
SMS and email consent are recorded separately for the business workspace. Service follow-up concerns the customer’s request, quote or booking; it is not permission for unrelated promotions. Respect opt-outs and record the real source and date of consent.
When a message is blocked
Read the reason, check consent and channel configuration, and review the recent thread before retrying. Do not invent consent or override an opt-out to make a message send. If you cannot resolve the issue, ask your workspace Owner or support.
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