Customer consent belongs to the business workspace. Cendaro records and enforces that consent for SMS and email sends.
Consent belongs to the workspace
Customers consent to being contacted by the business or workspace. Cendaro records that evidence and uses it to guard SMS and email sends.
Consent categories
- Service follow-up consent for quotes, bookings, and operational follow-up.
- Express marketing consent for offers, updates, and promotional messages.
- Unsubscribed status when a customer opts out.
STOP and START
Inbound SMS keywords such as STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT mark SMS consent as unsubscribed. START can resubscribe the customer to SMS messages with express consent.
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