Skip to main content
Explore Cendaro

Guide

Reply to a lead

Review the conversation, consent and message before sending.

Updated October 4, 2026For: Owners · Managers · Front desk · Team members

Review the conversation, consent and message before sending.

Before sending

Open a lead you are allowed to access. Check recent replies, the contact address or number, consent status and message purpose. Use service follow-up for the requested work; do not treat it as permission for unrelated marketing.

Review and send

Write a concise reply or review an available AI draft. Confirm prices and timing before promising them. Sending depends on channel configuration and consent checks; a saved draft is not a delivered message. Demo actions never send real messages.

If sending is blocked

Read the reason and check the channel, opt-out status and consent evidence. Do not change consent just to bypass a block or repeatedly retry an unchanged failure. Ask your Owner or support if the reason remains unclear.

Was this article helpful?

Your answer helps Cendaro improve launch documentation.