AI suggestions can save time, but customer-facing messages may be incomplete or inaccurate and should be reviewed before sending.
What AI can help with
- Suggested replies for missed calls and incoming messages.
- Lead summaries for quick context.
- Follow-up recommendations.
- Lost reason suggestions when closing a lead.
Human review is the default
AI auto-send should stay off by default. Review suggested replies before using them and confirm the message is accurate, appropriate, and allowed by consent status.
Audit and event logging
Cendaro logs AI generation events, whether a reply was used, and whether a suggested reply was sent to a customer.
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