A block can protect consent or signal an unavailable channel.
What to check
Possible reasons include an opted-out contact, missing evidence for the chosen purpose, a channel not configured or unavailable access. Demo messaging is simulated and cannot send to real customers. Read the actual reason instead of assuming every block is a technical failure.
Check the channel and purpose
SMS and email consent are recorded separately for the business workspace. Service follow-up concerns the customer’s request, quote or booking; it is not permission for unrelated promotions. Respect opt-outs and record the real source and date of consent.
When a message is blocked
Read the reason, check consent and channel configuration, and review the recent thread before retrying. Do not invent consent or override an opt-out to make a message send. If you cannot resolve the issue, ask your workspace Owner or support.
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