Check that a customer’s START reply was processed before sending again.
What to check
START requests SMS resubscription for the customer and workspace. In the supported workflow, active express SMS consent and its source are recorded and the prior unsubscribe timestamp is cleared. Confirm the updated status in the record. Do not manually erase an opt-out without new valid permission.
Check the channel and purpose
SMS and email consent are recorded separately for the business workspace. Service follow-up concerns the customer’s request, quote or booking; it is not permission for unrelated promotions. Respect opt-outs and record the real source and date of consent.
When a message is blocked
Read the reason, check consent and channel configuration, and review the recent thread before retrying. Do not invent consent or override an opt-out to make a message send. If you cannot resolve the issue, ask your workspace Owner or support.
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