Cendaro's Privacy Policy is available publicly so owners, teammates, customers, and prospects can review how privacy, requests, AI-assisted features, and communications are handled.
Public Privacy Policy routes
The Privacy Policy is a public legal page. You do not need to sign in to review it or share it with a customer.
- /privacy opens the main Privacy Policy.
- /en/privacy opens the English privacy route.
- /fr/privacy opens the French privacy route.
What the policy covers
- The scope of the policy and the personal information Cendaro may process.
- Lead records, phone numbers, emails, service requests, bookings, notes, owner assignments, SMS or email history, AI summaries, and AI-suggested replies.
- Workspace owner responsibilities for customer notices and consent where applicable.
- AI-assisted features, SMS and email communications, service providers, cross-border processing, safeguards, retention, and privacy incidents.
- How privacy requests are verified before access, correction, deletion, export, or other action.
Privacy request links
The Privacy Policy includes direct links for privacy requests so people can act without needing workspace access.
- /privacy/request lets someone submit a privacy request.
- /privacy/request-status lets someone check status with the request reference and requester email.
Who should read it
- Workspace owners should know what Cendaro records and what the business remains responsible for.
- Managers and team members should understand why consent, message logs, AI review, and privacy requests matter.
- Customers and prospects can use the public page to understand Cendaro's privacy practices.
Language and customer data
The legal page language is separate from workspace language and customer-facing message language. Switching the interface to French should not translate customer-entered names, notes, service names, or message history.
Privacy contact
Privacy Officer, Cendaro, privacy@cendaro.ca
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