AI prepares suggestions; your team reviews and controls customer communication.
Review before using
AI can help draft a reply, summarize a conversation, triage or suggest a next action when available in your workspace. Read the source conversation, verify details and edit the suggestion. It can be wrong. Do not promise prices, availability or outcomes that have not been confirmed.
Sending remains controlled
An AI suggestion is not an automatically sent message. Your team controls sending and must respect consent and channel availability. Demo actions are simulated and do not send real customer messages.
Availability and limits
AI access and generation allowances depend on the plan and workspace configuration. Consult current pricing and your usage display. Do not put passwords, verification links or unnecessary sensitive customer information into a help question.
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