Keep each enquiry with a follow-up owner and a next action.
Review the queue
Open Leads Inbox and review the source, history and current stage. Customer text is preserved as entered; changing the interface language does not translate customer notes or service descriptions.
Follow up safely
Read recent messages to avoid duplicate replies. Check consent and the intended channel before sending. Daily operators can assign a follow-up owner, book confirmed work and record an outcome. A demo follow-up is simulated.
Role visibility
Owner, Manager and Front Desk can view all workspace leads. Team Members work with their assigned leads. If a record is missing, verify the workspace, filters and assignment with your Owner.
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